Terms and Conditions

 

It is a family home and its contents are very personal to us. We are delighted to share it with you and ask that you treat it as if it were your own. The ‘Library’ bedroom contains a lot of holiday reading – please make use of the books but please do not take any with you when you leave!

There are a lot of wooden surfaces in the Mill – please use the mats and coasters provided to avoid damaging them.

The kitchen has a range of different equipment all of which can be demonstrated by the property manager when guests arrive. There are also instructions for most of the equipment. There are two ovens, an induction hob, a fridge, freezer and wine cooler, a washing machine, a dryer and a dishwasher. They are all expensive pieces of equipment so please do use them with care.

The coffee machine in the kitchen is not available for use. Cafetieres are provided instead.

 

Booking formalities

  • Booking Form – this will be sent to you and we will require it back signed prior to confirming a booking.

  • Identification of guests – all members in your party must be included on the Booking Form. Under no circumstances must the declared number be exceeded without prior agreement. We reserve the right to deny access to persons not named on the Booking Form.

Physically or Visually-impaired clients

  • Safety and accessibility – please check the suitability of the property with us if your party includes anyone who may be physically or visually impaired in some way.

Children

  • Safety – Parents are responsible for the supervision of their children throughout the Mill and very particularly around the albercas - these have no protective barriers around them.

  • Cots, bath and high chairs – there are 2 travel cots, a bath suitable up to about age 2, and 2 high chairs. The high chairs do not have harnesses so please bring your own.

Pricing and inclusions

  • Price & deposit – your booking price is guaranteed for the agreed letting period, once a deposit of 25% of the total value of the booking and a signed Booking Form acknowledging these Terms & Conditions has been received. The security deposit is non-refundable and the balance of the booking price is due 5 weeks prior to arrival. Full payment is due if the booking is within 5 weeks of arrival.

  • Security deposit – a deposit of €500 is added to the final payment to cover the cost of replacement of lost, broken and damaged items. This will be refunded within 7 working days from the end of your stay, less the cost of any losses, breakages and or damage.

  • Utilities – the cost of electricity, water, under floor heating and firewood is included in your letting charge. If you are having trouble with the heating in any of the rooms and changing the temperature on the thermostat appears to have no effect please do seek help from the property manager (be aware that because the heating system is under floor a temperature change tends to take a few hours to be felt).

  • Linen – bath and face towels, bottom sheets, duvets, pillows and pillow cases are provided and included in your letting charge. We ask that Mill towels are not used around the albercas (dipping pools). Please bring your own alberca and beach towels.

  • Cancellation – if you cancel your booking with us, the following refunds will be available:

    - Within 5 weeks prior to arrival: no refund will be possible

    - Between 5 & 10 weeks prior to arrival: 25% of the full invoice is refundable

    - More than 10 weeks prior to arrival: 50% of the full invoice is refundable

    If we are able to re-let the Mill for the period of your booking we will refund you the full booking fee less the deposit.

Arrival & departure

  • Arrival – In the week prior to the start of your visit, please let us know your estimated time of arrival and a mobile number, so that we can pass this information on to our manager. This will help her to ensure that she is there to meet you on arrival at the Mill. If your arrival at the Mill is significantly delayed for any reason (e.g. there is a flight delay), please contact us and the manager so that we can adjust meeting arrangements as necessary.

  • Check in/Check out – check in is on or after 3.00 p.m. on the day of arrival. We ask you to keep to this timing to allow our cleaning team to progress without interruption. Please tell us if you are going to arrive later. Check out on your day of departure will be at the latest by 12.00 p.m.

  • Changeover day – changeover day is Saturday. Other days may be available by arrangement. On the changeover day, following the departure of the previous guests in the morning, the accommodation will be thoroughly cleaned and prepared prior to arrival. However, there is only a limited amount of time in which to prepare the Mill so we ask outgoing guests to dispose of all their rubbish when departing, and to leave the Mill in a clean condition. We reserve the right to charge a one-off cleaning fee of €75 to cover any exceptional cleaning requirements at the end of your stay. The Mill is cleaned and all linen changed weekly.

Security

  • Security – you are responsible for the security of the Mill and its contents whilst in occupation. The Mill comes equipped with a security system which is simple to operate. When leaving the Mill please ensure all doors are double locked, the window grilles in the "Kitchen" and the "Mill Wheel" bathroom shut and locked, the external and internal shutters on all the windows facing onto the Camino Real lowered and closed." .

  • The gate – the gate should always be closed and locked to help prevent horses, mules, donkeys, dogs, goats and other animals gaining access to the grounds. The goats, in particular, tend to wreak havoc in the gardens!

  • Fire extinguishers – these are provided on each floor.

  • Fires outside – the Mill is not equipped with a barbeque and it is illegal to set fires in the Parque Natural between May and October (the property is within the boundaries of the Parque Natural).

  • Access by others – certain people have access to the property, particularly the project manager, the property manager, the gardener, the woodsman, and the maintenance manager. It will generally be obvious who is on the property but please do challenge anyone you see if you are unsure of someone.

  • Locked doors and cabinets – certain doors and cabinets are kept locked for security reasons or because they contain personal possessions of the owners.

  • Smoking – please do not smoke in the house or anywhere in the grounds. Removal of the effects of smoke is expensive and will be deducted from the security deposit.

Other

 
 

Privacy Policy

 

We are committed to protecting your personal information and other data, which is collected by us or provided to us via your use of our website www.viejomolinojabugo.com (“our Website”). This policy, together with our Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting our Website, you are accepting and consenting to the practices described in this policy.

For the purpose of General Data Protection Regulation (Regulation EU 2016/679) (“GDPR”) and any subsequent data protection legislation, the data controller is Nick Blackwood of Stagbury, Mellersh Hill Road, Wonersh, Guildford, Surrey GU5 0QJ, United Kingdom.

Our services are only available to those aged 18 and over. Therefore, we do not knowingly receive or attempt to solicit any information from children.

Information we may receive and how it is used

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by:

(i) filling in forms on our Website;

(ii) making a booking;

(iii) providing feedback; or

(iv) corresponding with us by phone, e-mail or otherwise.

The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and holiday and other preferences.

If you are a journalist or a member of the media that we work with, we may also hold information relating to your job title, and social media handles.

  • Information we receive from other sources. We are working closely with certain third parties (including, for example, business partners, advertising networks) and may receive information about you from them. If you are a journalist or a member of the media, we may receive information about you from our business partners.

Uses made of the information

We may use information held about you in the following ways:

(a) to deal with enquiries and carry out our obligations arising from any contracts entered into between you and us;

(b) to provide you with the information about our services that you request from us; and

(c) for internal record-keeping, reporting, service review.

Disclosure of your information

We may share your information with selected third parties for the performance of any contract we enter into with them or you.

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions; or to protect the rights, property, or safety of our staff, customers, or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Legal basis for processing your data

We may process your data because:

  • we are legally obliged to e.g. to confirm your identity;

  • the processing is necessary for the performance of the contract with you to provide our services.

Where we store your personal data

All information you provide to us is stored on our secure personal computers. Any payment transactions will be encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date.

You have a number of rights in relation to your personal data, these include the right to:

  • find out how we process your data;

  • request that your personal data is corrected if you believe it is incorrect or inaccurate;

  • request that your personal data is deleted;

  • obtain restriction on our, or object to, processing of your personal data;

  • if we are relying on consent, you can withdraw your consent to our processing of your personal data;

  • obtain a copy of the personal data we process concerning you. We may charge a small reasonable fee towards the cost of administering any request you make and we will take steps to verify your identity before responding to your request. Once we have received the fee (if required) and verified your identity we will respond as soon as possible and in any event within one month; and

  • lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

Retention Period

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

Cookies

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